Shipping policy

We want every Smokey Scholars order to arrive as smoothly as possible. Please review the details below before placing your order.

Processing time

Most orders are prepared for shipment within 3–7 business days. Business days do not include weekends or holidays. During new releases, promotions, or high-volume periods, processing may take a little longer.

Estimated delivery times

After your order ships, estimated delivery within the United States is typically 5–12 business days. Delivery dates are estimates, not guarantees, and carrier delays may occur.

Separate shipments

Items in the same order may be produced or fulfilled from different locations. Your order may arrive in more than one package and on different days. You will not be charged additional shipping because an order is split into multiple shipments.

Tracking

When tracking is available, you will receive a shipping-confirmation email with a tracking link. Tracking may take 24–72 hours to begin showing movement after the carrier receives the package.

International shipping

International delivery is generally estimated at 10–30 business days after shipment, depending on the destination and customs processing. Customers are responsible for any customs duties, import taxes, or fees charged by the destination country. International delivery dates are estimates and may be affected by customs or carrier delays.

Address changes

Please review your shipping address carefully before checkout. If you need to request a change, email us as soon as possible at smokeyscholars@gmail.com. We cannot guarantee an address change after an order has entered processing or shipped. Customers are responsible for costs caused by an incorrect or incomplete address.

Lost, delayed, or damaged packages

If tracking shows no movement for 7 business days, your package is marked delivered but has not arrived, or your order arrives damaged, contact us at smokeyscholars@gmail.com within 7 days of the delivery date or expected delivery date. Include your order number and, for damage, clear photos of the item and packaging. We will review the issue and help with the appropriate carrier claim, replacement, or other available resolution.

Smokey Scholars is not responsible for carrier delays or theft after confirmed delivery, but we will do our best to help you investigate the issue.

Support

For shipping questions, email smokeyscholars@gmail.com. Please include your order number. We aim to respond within 1–2 business days.